We can deliver right to your desk
With over 15,000 products online, we can accommodate your every stationery need - from pens, paper, office machines and ink cartridges through to catering and cleaning supplies.
Service and Performance
Trac Office is proud of its sophisticated system which automates all actions in the order process. Upon ordering either online, email or telephone, goods are then supplied from stock.
Should you still wish to place an order for an item that isn’t in stock, one of the dedicated account assistants will inform you of delivery date or, when possible, a direct alternative. The orders are then picked at our dispatch centre and sent next day using Trac's own delivery service.
We supply stationery nationwide, with our core business centre located in London and have done so since 1984. For the ever growing business environment and the expansions of their demands, we understand the importance of getting the basics right, and on time. Get in touch to have the support your company deserves.
For existing customers wishing to place orders, please visit tracstationery.com
Business retention demands client attention: our clients are the lifeblood of our business; therefore dedicated Account Managers cosset a small manageable portfolio of clients; the account management structure includes a front line Account Manager and a member of the Business Development Team. The Account Manager's role includes keeping abreast of market developments from the client side and feeding these back to Trac buyers. This assists the ongoing pricing negotiations with suppliers and helps ensure best pricing for clients.
The Business Development Team is mandated to have an holistic view of the whole business looking for opportunities to grow client revenues by seeking client feedback on the service offering, following market trends, tracking competitors and ensuring Trac is on market with its pricing and ahead of market with service, new product/initiatives etc.
Trac typically undertakes periodic client reviews to analyse actual spend against the core list to ensure that the components continue to represent the most commonly ordered items. This analysis will determine whether any changes to the list are necessary. The review also provides the opportunity to discuss any other measures we can implement to help minimise client expenditure.
Service to your doorstep
Trac’s geographical location provides the base for a genuine next day service. Moreover our own drivers, who are making regular daily runs throughout the M25 corridor, deliver to the actual location not just client reception areas. Outside the M25 items are delivered next day through FedEx.
Emergency supply support
Alongside the personal touch, our location, stock levels, and fleets of delivery vehicles enable us to respond rapidly to clients in need of urgent stationery items.
The warehouse facility allows us Trac to hold storage at such a close proximity to the Central London that we are able to deliver goods back from storage alongside any order without charge. We are also able to hold key items to avoid any delay in delivery.
No Call Centres
We appreciate that while considered a simple commoditised product, stationery does fulfil an important role; and running out of items such as paper and ink can be extremely disruptive to businesses. When this happens, clients need immediate action. Our solution is to provide instant telephone access to the same friendly, hands-on, experienced people, who are directly accountable and can resolve the situation there and then.
The Trac web front has the ability to be shaped as per the client requirement. It offers the ability for financial reporting, bespoke reporting, custom user commands, stock checking ability. These features are rarely found and offer much more control to the client when analysing expenditure.